Terms and Services

Effective Date: 1 November 2025

These Terms of Service (“Terms”) govern your access to and use of the coaching programs and services provided by RLSTRENGTH Pty Ltd (“Slyma,” “we,” “our,” or “us”). By purchasing or participating in our services, you agree to be bound by these Terms and by the Coaching Agreement you sign at checkout. If there is any inconsistency, the Coaching Agreement will prevail to the extent of the inconsistency.

1. Services Provided

Slyma provides online fitness and nutrition coaching services, including:

- Personalized calorie and macronutrient targets

- Example meal plans and recipe guides for guidance (not prescriptive medical diets)

- Ongoing programming adjustments based on your progress

- 3–4 structured training sessions per week delivered via our coaching app

- Weekly check-ins with personalised feedback

- Direct message–based coaching via the Slyma app (Mon–Fri, responses within 1 business day)

- Access to the Slyma system, resources, and programming

- Progress tracking and data analysis

- Access to community group chats or communication platforms

- Coaching is delivered via in‑app / message-based communication. Phone calls, video calls, or Zoom sessions are not included unless you purchase a separate VIP upgrade that expressly includes them.


We may assign you a personal transformation coach and may change coaches or delivery methods as needed while still providing substantially similar services.

2. Eligibility

Services are available only to individuals aged 18 or older who are legally able to enter into a contract.

3. Payments, Refunds, and 30‑Day Service Delivery Guarantee

3.1 Program Fees and Payment Plans

Our 16‑week program is a fixed‑term coaching service with a set fee, payable upfront or via an approved payment plan.

Payment plans are not cancel‑anytime subscriptions; they are a way to finance the total program fee over time.

By enrolling, you acknowledge you are paying for access to our systems, coaching expertise, and a reserved client spot in a capacity‑limited program, not for the passage of time alone.

3.2 All Sales Final (Change of Mind)


Except as required under the Australian Consumer Law and the service‑delivery guarantee below, all sales are final.


We do not offer refunds, credits, or cancellations for:


- Change of mind

- Lack of use or non‑engagement

- Scheduling issues

- Personal preference or dissatisfaction

- Failure to achieve a particular result

- Nothing in these Terms limits your rights under the Australian Consumer Law.

3.3 30‑Day Service Delivery Guarantee (Delivery‑Based Only)

You may request a refund only if we fail to deliver one or more of the following within the first 30 days:

- Example meal plans or recipe guides, and

- A structured training program, and

- Responses to your messages within 1 business day (Mon–Fri).

A refund under this guarantee is only considered if:

You provide written, dated evidence of the specific failure; and you first give Slyma a reasonable opportunity to fix the issue and we still fail to do so.


If we have delivered the above services, no refund is owed, regardless of subjective dissatisfaction, expectations, or feelings.

3.4 Payment Obligations, Late Fees, and Collections

All payments are due as scheduled in your payment plan or subscription.

Late payments may incur:

- A $25 USD late fee; and

- A 1.5% finance charge per 28 days on overdue amounts.

- We may pause access to services if payment fails.

- Unpaid accounts may be referred to third‑party collections, and reasonable collection costs may be added where legally permitted.

- Payments are processed securely through Stripe or other approved providers.

4. Pause Policy

You may request to pause your program for up to 14 days total during the term.

Pause requests must be emailed to [email protected] at least 7 days before the desired pause start date.

A $50 USD pause fee applies per approved pause (up to 14 days).

Your program end date and any payment schedule will be extended by the length of the pause.

Pauses outside this policy are not permitted unless we agree in writing.

5. Early Termination & Settlement

The 16‑week program is non‑cancellable. If you request to exit early, Slyma may, at its discretion, allow early termination under one of the following options:

Option 1

Pay Remaining Balance in Full:

You pay the entire remaining program balance immediately.

Option 2

Early‑Exit Settlement:

You pay:

- 50% of the remaining contract value, plus a $199 USD early‑cancellation fee.

- Both amounts are due immediately upon approval of early termination. If you do not pay, the account may be referred to collections.

- All early‑termination requests must be emailed to [email protected] at least 7 days before your next scheduled billing date.

6. Auto‑Renewal After 16 Weeks (Ongoing Subscription)

At the end of the initial 16‑week term, your coaching will automatically continue as an ongoing 4‑week subscription, billed every 28 days, unless cancelled.

You may cancel the ongoing subscription at any time with 7 days’ written notice to [email protected].

If notice is provided less than 7 days before a billing date, the next 28‑day cycle will still be charged, and cancellation will take effect from the following cycle.

There are no early‑exit or settlement fees on the ongoing 4‑week subscription; you simply follow the 7‑day notice rule.

7. Client Responsibilities

You agree to:

- Track calories daily and aim to hit your provided calorie/macro targets

- Complete all programmed workouts (3–4 per week)

- Track steps and activity as requested

- Submit check‑ins, progress photos, and requested data on time

- Communicate issues promptly and honestly

- Follow coaching instructions to the best of your ability

- Use all materials for personal use only

- Avoid excessive, demanding, or inappropriate messaging outside agreed support channels

- You understand that “if it isn’t logged, it didn’t happen” for coaching purposes, and that failure to follow these commitments affects your results and may void any guarantees.


You agree that anonymised versions of your progress may be used internally for coach training or quality control. We will not use your identifiable transformation publicly without your written consent.

8. Meal Plan Guidance and Macros

Example meal plans and recipes are provided as optional guides, not prescriptive medical diets.

While we do our best to match your preferences, it is not possible to perfectly match every food preference, region, or cultural requirement worldwide.

We do not guarantee that any example meal plan will automatically meet your daily macronutrient targets without your own modifications.

You are responsible for:

- Selecting foods available in your region

- Making necessary swaps

- Ensuring meals fit your personalised calorie and macronutrient targets

- The core deliverable is education and coaching so you can manage your own nutrition long‑term, not custom daily meal creation by us.

9. Limitation of Liability

We expect professionalism and respect across all interactions.

Private messages between you and your coach are confidential. Sharing screenshots or conversations publicly or maliciously may result in removal without refund.

Disrespectful, abusive, harassing, manipulative, or disruptive behaviour toward coaches, staff, or clients may result in immediate removal without compensation.

Slyma may terminate your access at its discretion for misconduct or breach of these Terms; termination for misconduct does not entitle you to a refund.

If you fail to engage with the program (including communication or check‑ins) for 21 consecutive days without notice, your account may be marked inactive.

Inactive clients are not eligible for extensions, pauses beyond the policy above, or refunds.

10. Intellectual Property

All Slyma content, including meal plans, training programs, guides, templates, videos, messages, resources, and systems, is protected intellectual property.


You are granted a limited licence for personal use only. You may not:

Copy

Share

Reproduce

Sell

Distribute

Publish or upload any Slyma content without prior written permission.

Violation may result in termination and legal action.

11. Health, Medical Disclaimer, and Limitation of Liability

Slyma is not a medical, nutritional, or psychological service provider. Coaching is educational only and does not replace professional healthcare.

You must consult a doctor before beginning any new exercise or nutrition program and disclose all relevant medical conditions.


To the extent permitted by Australian law, Slyma is not liable for:


- Injuries arising from improper exercise form

- Complications from undisclosed medical conditions

- Failure to follow coaching instructions

- Misuse of program materials

- Indirect, consequential, or special loss or damage

- Consumer guarantees under the Australian Consumer Law still apply and are not excluded by these Terms.

12. Service Interruptions

You are responsible for having reliable internet access and compatible devices. Missed check‑ins or communication due to client‑side technical issues do not warrant an extension or refund.

We may adjust or pause services due to illness, emergencies, platform outages, or operational changes. We are not responsible for disruptions caused by events beyond our control (e.g., natural disasters, strikes, internet failures).

13. Non‑Disparagement

You agree not to publicly defame, disparage, or misrepresent Slyma, its staff, or its services. Breaching this clause may result in legal action, subject to applicable law.

14. Chargebacks and Disputes

Before initiating any dispute or chargeback, you agree to:

Contact [email protected] to explain the issue; and

Allow us a reasonable opportunity to resolve it.

Unauthorised or bad‑faith chargebacks may be treated as fraud and referred to collections.

Nothing in this section removes any rights you have under the Australian Consumer Law or with your card provider, but we will rely on your signed Coaching Agreement and these Terms in responding to disputes.

15. Client Data and Privacy

By joining Slyma, you consent to the collection, use, and handling of your personal and health information as required to deliver services. Data is processed in line with our Privacy Policy and the Australian Privacy Principles.

16. Taxes and Billing

You are responsible for any taxes, duties, or charges applicable to your purchase based on your location.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved exclusively through the courts of Queensland, subject to your rights under the Australian Consumer Law.

18. Entire Agreement and Updates

These Terms, together with your signed Coaching Agreement and our Privacy Policy, form the entire agreement between you and Slyma regarding your coaching services and supersede all prior representations or marketing materials to the extent permitted by law.

We may update these Terms from time to time. Continued use of the services after notice of changes constitutes acceptance of the updated Terms.

19. Contact Information

For questions or support related to these Terms, contact: [email protected]

By purchasing or participating in Slyma coaching services, you agree to and accept these Terms of Service.